### **Contract: CNMCyber Customer Support** As a **Customer Support representative** at [CNMCyber.com](http://CNMCyber.com), your role will include guiding and supporting new participants as they join and engage with our platform. Your responsibilities include, but are not limited to: 1. **Managing the Welcome Space**\ Oversee and update the content (text and images) in the Welcome space and on key pages such as the **Welcome Page** and the **Careers Page** to ensure all information is accurate, welcoming, and easy to understand. 2. **Scheduling Common Hour Events**\ Planning and scheduling regular Common Hour sessions, helping participants engage and ask questions in real time. SOP posted on [https://cnmcyber.com/s/common-hour/custom_pages/view?id=11](https://cnmcyber.com/s/common-hour/custom_pages/view?id=11) 3. **Handling Registration Support**\ Manage the **[register@kenyaX.com](mailto:register@kenyaX.com)** support email to assist users experiencing registration issues, ensuring they receive timely help and guidance. 4. **Designing an Entry Task or Test**\ Develop a clear and fair task/test that participants must complete in order to advance from the Welcome Space to the **WiseNxt Kitchen** space. 5. **Supporting the Onboarding Process**\ Contribute to the design and development of a smooth onboarding journey — from initial registration, through the Welcome Space, and into active participation in the WiseNxt program.