### **Contract: CNMCyber Customer Support** As a **Customer Support representative** at [CNMCyber.com](http://CNMCyber.com), your role will include guiding and supporting new participants as they join and engage with our platform. Your responsibilities include, but are not limited to: 1. **Managing the Welcome Space**\ Oversee and update the content (text and images) in the Welcome space and on key pages such as the **Welcome Page** and the **Careers Page** to ensure all information is accurate, welcoming, and easy to understand. 2. **Organizing Common Hour Events**\ Planning and scheduling regular Common Hour sessions, helping participants engage and ask questions in real time. SOP posted on [https://cnmcyber.com/s/common-hour/custom_pages/view?id=11](https://cnmcyber.com/s/common-hour/custom_pages/view?id=11) 3. **Maintain the Common Hour Virtual Room**\ Ensure that the **Common Hour room** at [talk.cnmcyber.com/common](https://talk.cnmcyber.com/common) remains active and accessible 24/7 via the **Jitsi** platform. Report any technical issues to the CNMCyber tech support team and follow up until resolved. Keep the virtual space organized and ready for use, including updating titles, welcome messages, and participant settings as needed. 4. **Handling Registration Support**\ Manage the **[register@kenyaX.com](mailto:register@kenyaX.com)** support email to assist users experiencing registration issues, ensuring they receive timely help and guidance. 5. **Collect and Analyse Feedback**\ Gather feedback from participants and summarize key insights. Share relevant findings with the appropriate CNMCyber team members. Keep the Frequently Asked Questions (FAQ) section in the Welcome Space updated based on recurring questions and suggestions.