**Good Enough Products (aka State of Customer Service meetings)** 1. Social media’s banner text — we target anyone who is not looking for a stable job, so have time to participate in our competitions. Banner text draft: “Wazo Challenge. 10,000 KES in prizes every week. Free to participate, everyone is welcome. Go to [kenyax.com/mawazo](http://kenyax.com/wazochallenge) “ 2. [KenyaX.com](http://KenyaX.com) (lead-generation and lead-to-prospect-conversion website) 3. Opplet registration (prospect-to-customer-accommodation service) 4. Gary's Address (lead-to-prospect and customer service resource — your critique is welcome as well as your ideas to utilize it better) 5. [talk.cnmcyber.com](http://talk.cnmcyber.com) (videoconferencing service) 6. [CNMCyber.com](http://CNMCyber.com) (internal socially-driven support platform) 7. Backlog (this very one page) **Team Projects (Development beyond Idea Challenges — open to this space members):** 1. CNMCyber Customer Service Meetups to discuss (a) Good Enough Products, (b) to overview the last week challenges, as well as (c) to approve the backlog — the project objective is to create a working prototype 2. \[Mawazo content\] ([kenyax.com/mawazo](http://kenyax.com/wazochallenge) page content or description for customer support development projects aka KenyaX Wazo Challenge). Opening idea — “Why should development be boring? Join us to build KenyaX in a playful way.” 3. SOP for related operations 4. Contract to run SOP 5. Publicly-accessible form in which the results of work shall be transferred from the Customer Service Personnel to the Community Board 6. CNMCyber Support Kitchen — customer support development space (this very one space) 7. CNMCyber Support Kitchen invitation video. 8. Developer Room — online room at [talk.cnmcyber.com/mawazo](https://talk.cnmcyber.com/wazohub "talk.cnmcyber.com/wazohub") **Mawazo Challenges (Idea Challenge Products — open to the public):** 1. Process for selection of the challenge winners 2. YouTube channel used to communicate with unregistered users and host competitions. Later, the communication can be enhanced with email/request management. **Priority-In-Future Projects (Customer Service Operations):** 1. Common Hour — online videoconference for CNMCyber potential and current members conducted in the Guest Room 2. Guest Room — online room at [talk.cnmcyber.com](http://talk.cnmcyber.com) 3. Welcome Space — [cnmcyber.com](http://cnmcyber.com) space for CNMCyber current members available publicly for any WWW visitor 4. Welcome Video 5. Customer support resources at [KenyaX.com](http://KenyaX.com), [opplet.net](http://opplet.net), etc. including FAQ pages 6. Email/request management 7. Cleaning everything related to “Welcome” that may appear via search on [cnmcyber.com](http://cnmcyber.com) **Good to Have Products:** 1. Publicity with stories of previous challenge occurrences